Full Time & Part Time Medical Receptionist

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AWAKEN THE POWER THERAPY offers coaching & mental health therapy services. We at Awaken the Power Therapy believe strongly in the transformative energy of the human spirit. We believe that with self-determination & a knowledgeable, non-judgmental approach, one can reach a place of absolute self-fulfillment, genuine inner peace & meaningful healthy connections with others.

We embrace the idea that all people are guided by their own, unique inner compass & with our strength based, effective approaches & interventions, we can help people learn the tools & gain insights necessary to align themselves back to serve their highest & best purpose.

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Position Summary: Practice Manager will provide the highest level of customer service to clients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries. Ensure billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

This position may include some or all of the functions or roles listed below:

 

Client Check in:

• Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Awaken The Power Therapy compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, timely completion of all assigned tasks.

 

Client Check Out:

• Provides administrative support for all aspects of closing a client visit including obtaining insurance authorization, providing financial counseling for clients, posting over the counter (OTC) payments, timely completion of all assigned tasks, mail forwarding tasks and daily document research on an electronic health/medical record system, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to outstanding requests for information.

 

Billing:

• Reviews charge information to ensure accuracy per payer requirements; makes corrections as needed.

• Manages services in progress and updates to accounts receivable (AR) once items are delivered, maintaining AR levels over 120 days at or below targets level.

• Responsible for reviewing claim edits and resolving them, working claim rejections and denials, performing voids and corrections as necessary.

• Responsible for submitting clean and accurate claims; accurate completion of patient chart required elements

• Timely completion of all assigned tasks.

• Generating reports to ensure that claims are processed within timely filing limits. Will also run claim edit metrics to determine the type of edit issues that are recurring to aid in future training.

 

Collections:

• Manages the accounts receivable and collections process; timely completion of all assigned tasks.

• Assumes responsibility for maintaining company mandated collection standards.

• Prepares outstanding accounts reports and gathers credit and/or reference information.

• Manages both the internal bad debt process and the external collection agency’s process for Private Pay accounts.

• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.

• Resolves outstanding invoice problems from past due accounts. Responds to inquiries from clients or external collection resources.

• May place calls or send messages to those with unresolved issues.

 

Inventory:

• Assist with inventory as directed by Management and/or Inventory Coordinator as detailed below:

• Assist in reconciling items currently in use by clinicians to items in the inventory system

• Assist in counting inventory

• Assist in data entry of inventory counts

 

Minimum Qualification:

• High school diploma or GED required.

• Bachelors of Arts in Psychology or Human Service is preferred but not required

• Minimum Job Experience Required: 2 years of office administrative experience

• A valid driver’s license and driving record

• Experience in working in a medical, dental or mental health practice or clinic for at least two years.

• Background in Human Service or Psychology.

 

Physical Requirements:

• While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

 

Preferred Qualifications and Experiences:

• At least 1 year of experience with electronic health/medical record systems

• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

• Demonstrated ability to provide a high level of customer service to patients/clients, fellow employees and referral sources.

• Ability to type 40 correct words per minute.

• At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.

• Basic administrative accounting skills.

• Effective communication skills.

 

Personal Attributes:

• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

• Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.

• Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.

• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.

• Possess Assertive yet friendly communication patterns.

• Must be able to diffuse and work around challenging clients in order to achieve desired outcomes and results.

• Strong interpersonal, oral (including telephone) and written communication skills.

NO PHONE CALLS/ WALK-INS: In an effort to maintain our highest level of customer service to our patients/clients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by Awaken The Power Therapy.

 

Please respect our policy. Please email your resume to: mwest@awakenthepower.org

 

Job Type: W-2 Employee

Salary: $12-$15 per Hour Based On Experience.